2019-07-26source: ecowatch.com Zara, the Spanish fast fashion retailer, has announced to become a lot more environmentally friendly. By 2025 Inditex, Zara’s parent company, claims to produce all cotton, linen and polyester sustainably, claims the company at the annual shareholder-meeting, and represents the first major international retailer to set such an ambitious target. All the other Inditex brands, Massimo Dutti, Zara Home, Pull & Bear and Bershka, will follow the same guidelines. Inditex has nearly 7,500 stores worldwide, but Zara accounts for 70 percent of Inditex's sales. "We need to be a force for change, not only in the company but in the whole sector," said Pablo Isla, the chief executive of Inditex, as The Guardian reported. "We are the ones establishing these targets: the strength and impulse for change is coming from the commercial team, the people who are working with our suppliers, the people working with fabrics. It is something that's happening inside our company." Using 100 percent sustainable cottons and linens, and completely recycled polyester in all of its designs by 2025 is an enormous step towards a more eco-conscious future. Inditex also plans to banish plastic bags from all their stores by 2020. Zara has already stopped using plastic bags. Further plans include to no longer use fibers from endangered forests for fabric by 2023, to not release any toxic chemicals at any part of its supply chain by 2020, to use renewable sources to power at least 80 percent of the energy consumed in Zara's headquarters, factories and stores and to produce zero landfill waste in all its facilities. For this year the company plans to cut energy and water use in all of its stores and guarantee that at least 20 percent of its clothing is part of sustainable fashion. Zara will also set up textile recycling in all of its stores worldwide where customers can drop off old clothes. In more than 800 stores worldwide Inditex's recycling progcram has been practiced already since 2015 when Zara installed clothing banks. More than 34,000 tons of used clothes have been collected. Partnerships with the Red Cross and other charities help redistributing the used stock. "Sustainability is a never-ending task in which everyone here at Inditex is involved and in which we are successfully engaging all of our suppliers," said Isla, in his speech to shareholders, as the BBC reported. Author: Ute Holtmann, EHI
2019-07-02In only days from now Aldi will be starting business in the People's Republic of China. The German discount giant's first store will open in Shanghai on June 7. According to information obtained by Lebensmittel Zeitung, a further nine outlets will follow there soon. The first two sites, one of which includes a tenancy in the Jingan Sports & Fitness Center, are in noticeably prosperous neighbourhoods. Upmarket location: Aldi is celebrating its debut in China as a tenant at the Jingan Sports & Fitness Center Although Aldi is said to want to proceed cautiously during the pilot phase, our newspaper expects the medium-term store count to reach 50 to 100 in order to obtain the necessary economies of scale. Persons who claim to be familiar with the concept describe it as "more modern than company stores in Europe". Under the slogan "Everyday value – Handpicked for you", the global discount pioneer will be offering a considerably more up-market proposition than on any of its other foreign markets. The convenience-oriented assortment will apparently feature many import goods from Europe, including the dairy products and cosmetics much loved by Chinese consumers. This represents a major departure from the company's long-established practice. It was doubtless inspired by insights into local customer preferences gained from the online shop which Aldi established on Alibaba's e-commerce platform in 2017. To date, China is the first foreign market Aldi has ever entered without any physical stores. Insiders also maintain that fruit & vegetables will be supplied by local producers, which is certainly credible from a logistics standpoint. An initial indication that Aldi China, run by CEO Christoph Schwaiger, wanted to do more than just dip its toe into local cyberspace was seen last autumn when the low-profile retailer quietly increased headquarter staff in Shanghai. Aldi in Chinese: The discounter's first store in Shanghai Aldi Süd (Aldi South) is said to have become increasingly interested in entering the vast Chinese market through its thriving subsidiary in Australia. The growing business contacts between these two countries mean that the no-frills retailer can also draw on Australian suppliers with considerable experience in exporting to China. The decision to expand in Shanghai is clearly motivated by the sheer purchasing power of its 30 million highly aspirational and upwardly-mobile inhabitants. The historic metropolis is also a major global logistics hub easily accessible by both sea and air. Meanwhile, arch-rival Lidl has obviously shied away from the Middle Kingdom. Plans to set up an online shop of its own in summer 2017 were first put on hold and then quietly dropped earlier this year.
2019-07-02Warm wood and limestone from the surrounding area greet customers after the renovation If you enter the newly designed Schubert pharmacy, you will directly feel comfortable. After the modernization, the premises score with a holistic appearance that is both concise and modern, yet fits into the rural region with its traditions. Therefore, the DDC competition “Gute Gestaltung 19 Award” in the category “Space” was also awarded for the new concept! © Hans Jürgen Landes With great attention to detail, the interior architects of raumkontor from Dusseldorf have proceeded during the renovation. Many wood elements with a soft radiance greet the customer. The color matching limestone floor is pleasantly warm. At the generous hand selling table up to four customers can be advised at the same time. A special eye-catcher: the pendant lights above. © Hans Jürgen Landes The lights are reminiscent of the moon. Their precise and warm luminosity sets the goods perfectly in scene. Behind the sales table, the products can be stowed clearly on wall shelves or in drawers. © Hans Jürgen Landes Individual floor shelves complete the sales area. Products can be displayed here for the customer. They fit into the room and give structure to the division. The large window front was covered with wooden benches. They invite the customers to take a short rest. The relief-like structure of the shelves is not only a formal game, but also supports the optimal presentation of goods. Author: Simone Ernst, iXtenso – Magazine for Retailers
2019-03-06Walgreens was founded in Chicago in 1901. After more than 100 years of development, Walgreens has evolved from a small family medicine workshop into the largest medicine retailer in the United States. The rapid growth is benefit by the "complete separation of medicine" medical system in the United States. But it's just outside reason, the internal reason which is more important is the new retail layout of Walgreens.
2019-03-06Dutch grocery retailer Albert Heijn announced it will phase out cash registers at 80 "AH to go" stores across the country. AH to go is usually located in the railway station, downtown and other gathering places. It mainly provides ready-to-eat food, such as beverage, bread and salad sandwiches. Now, Albert Henijn is testing the seamless payment innovation "Tap to Go" in some of their To-Go-Stores.
2018-10-22"The store is our biggest product. I think it has to serve a bigger purpose than just selling, because anybody can do that faster, cheaper," explains Angela Ahrendt of Apple. Retail today must offer many things that hardly have anything to do with actual shopping. There are a great many trends for brick-and-mortar stores, but what they all have in common is that they meet the customers' demand for entertainment. In this age of online shopping in particular, people long for real-life experiences and inspiration. It's all about finding the right mix Lifestyle retailer Urban Outfitters manages this with a mix of retail, restaurants and changing pop-up spaces, which function a bit like galleries for staging new themes at regular intervals and which also provide less well known brands with a platform. Instead of following a formulaic pattern, each store has its own design. With its mix of various styles and materials, the store design harmonises perfectly with the product lines in the respective areas of fashion, homeware and accessories. At the flagship store on New York's Herald Square, this is complimented by a café, a hair salon, an optician's shop and a record store – all to provide customers with the perfect shopping experience. Lingering in the store is absolutely welcomed and encouraged, as is posting store photos on social media. At Nike in Soho, it is the entrance area that is the primary stage, always presenting something new – such as the latest running shoe. Shoppers who want to test the shoe right there on the treadmill run through a stylized landscape – because digital features also play an important role in these new stores, provided they add entertainment value to the customer's experience, offer valuable information or make shopping easier. At the Victoria's Secret flagship store on 5th Avenue, enormous video walls covering all three floors of the main staircase display the latest fashion shows and lure viewers into the store. Product, experience, community – this is the focus for the new concepts of athletic brands in particular. Special apps provide community members with training programmes and nutrition advice. On the top floor of its store in Soho, Nike has a basketball court where interested customers can play a game by booking a time slot in advance via email. Retail gets personal Providing product personalisation is becoming more important by the day. At the Adidas brand flagship store on 5th Avenue in New York, which was designed based on the "stadium" concept that is currently being implemented all over the world, this takes the form of computers that allow customers to personalise the materials and colours of surfaces, soles and laces for their new shoes. But sneaker fans can still find all the materials in store so they can see, feel and experience them in person.
2018-10-09Late April saw the opening of a new flagship store for cutlery brand Zwilling in the middle of one of Shanghai’s largest shopping miles. What’s special: the shop combines a retail space, cooking school and restaurant to create a culinary shopping experience. “We conceived the flagship store as a visual and dynamic journey,” explains architect and designer Matteo Thun, who together with Antonio Rodriguez is responsible for interior design and architecture across the entire flagship store. These two designers have been shaping the design of Zwilling products for 10 years now. On space totalling 640 m2 their store concept in Shanghai fuses western and eastern traditions with a purist and understated interior. Each area in the new flagship store has been individually designed from materials and colours to music – with the look of each zone varying dynamically. Overarching elements set the tone: natural materials and Mediterranean influences create a warm atmosphere within each space. Grey terrazzo covers the floor while light oak and dark walnut emphasise special areas in the flagship store. Individually Designed Areas The light-flooded shop on the ground floor boasting retail space extending over 180 m2 places the products in the foreground thanks to purist design. The dominant materials here include wood, brass and steel. Behind a glass wall the shop then presents Zwilling’s knife range including a collection featuring rose gold steel blades. Display units in pale wood present cooking utensils, saucepans and accessories. On the upper floor the design concept divides up the different areas of the restaurant and interprets the various food concepts using differing ceiling heights and different types of seating. The fine dining area boasts petrol-coloured velvet seating. Brass hues create accents. Palm-leaf design wallpaper complements the overall design. A Mediterranean-style, 36m long wooden table invites diners to eat and creates a sophisticated setting with a rustic touch. The incorporated cooking school is fitted out in dark wood, white marble and stainless steel. Zwilling’s aim here is to introduce customers to its products via this culinary experience. Consumers can not only purchase the products but also try them out and get cooking tips and training at the cooking school. Hamburg TV chef Cornelia Poletto was the consultant and gastronomic mind behind this gastro concept. The flagship is Zwilling’s second store in Shanghai and the first store to feature the new concept.
2018-09-29Interviewee: Mr. Jiefu Feng, Founder of Cloudpick Founded in July 2017, Cloudpick Technologies focuses on computer vision, machine learning and object-linked sensing technology. It is based on its original behavior recognition and product learning algorithm engine, Cloudpick++, and is committed to providing enterprise-class users with technologies such as intelligent retailing, senseless payment, store unmanned, and Commercial Federation of things. Industrial intelligence, boundless wisdom, new retail products and related solutions. MDS: How did Cloudpick technology enter the field of smart retailing in unmanned convenience stores? Feng: From smart stores to unmanned stores, it is to solve the last few hundred meters of consumer demands. At present, the main forms of unmanned retailing include unmanned shelves, unmanned supermarkets or unmanned convenience stores. Unmanned shelves are obviously more ideal business model, and intelligent container is the inevitable evolution of unmanned shelves. But even so, there are more container manufacturers in the field of intelligent containers. However, there are less high-quality operators such as CityBox and Daily Fresh. At the same time, the promotion and operation of intelligent containers are still relatively difficult because of the rent of venues and other reasons. Cloudpick was first inspired by the opening of AmazonGo, the first unmanned store in Seattle at the end of 2016. After the customer enters the door by scanning the QR code through the mobile phone, he can pick up the selected goods and go out directly. After leaving the store, he receives the bill. The fee will be automatically removed from the bound account to complete the shopping. There is no need to queue up to check out the whole process. MDS: How did Cloudpick achieve "Take away with invisible shopping"? Feng: Cloudpick technology is based on computer vision, deep-learning and multi-sensor fusion to determine consumer shopping behavior. We digitally rebuild people, goods and stores in the retail sector and empower B-end retailers to help them achieve the front-end "unmanned" at the same time, but also for businesses to provide back-end "data" services. Hundreds of millions of data generated every week, the speed of data generation is milliseconds. These data include off-line user data, commodity data, consumer data and credit data, as well as operational value and mining services based on these data. MDS: Where are the characteristics and values of the Cloudpick unmanned convenience store? Feng: The technology propose of Cloudpick is "Take away with invisible shopping". Cloudpick convenience store provides consumers with valuable consumer experience - fun and fast. For store operators, it also provides a novel and efficient business model, as well as the mentioned "data" services. MDS: What is the implementation speed of Cloudpick convenience store? Feng: At present, Cloudpick LePick has six projects including JD Headquarters, Hongqiao Airport, Office Building and Street Shop. The next eight projects, including MALL, office buildings, communities, universities, hotels, railway stations, airports and hospitals, are expected to complete the target of 10 unmanned convenience stores by the end of the year. MDS: What are the next steps in the development of Cloudpick unmanned convenience store? Feng: Next we will cooperate with brand stores, shopping centers, Department stores, hotels, real estate, and online and offline retail enterprises, which is mainly in the first-tier andsecond-tier cities.
2018-08-02Starbucks Coffee Company and Alibaba Group Holding Ltd. today announced a deep, strategic “New Retail” partnership that will enable a seamless Starbucks Experience and transform the coffee industry in China. Collaborating across key businesses within the Alibaba ecosystem, including Ele.me, Hema, Tmall, Taobao and Alipay, Starbucks announced plans to pilot delivery services beginning September 2018, establish “Starbucks Delivery Kitchens” for delivery order fulfillment and integrate multiple platforms to co-create an unprecedented virtual Starbucks store – an unparalleled and even more personalized online Starbucks Experience for Chinese customers. The announcement marks a historic moment as two iconic, global companies build on their distinct retail and technology strengths to revolutionize the customer experience. Leveraging the Alibaba ecosystem and New Retail infrastructure, Starbucks will be able to further unify a seamless Starbucks Experience between its stores and online for customers. “Thanks to the elevated customer experience delivered by our over 45,000 partners, Starbucks is growing and innovating faster in China than anywhere else in the world,” said Kevin Johnson, president and chief executive officer, Starbucks Coffee Company. “Our transformational partnership with Alibaba will reshape modern retail, and represents a significant milestone in our efforts to exceed the expectations of Chinese consumers. Starbucks China is one to watch, and I have full confidence in the team that will bring the new innovation behind the Starbucks Experience to life.” Daniel Zhang, Chief Executive Officer of the Alibaba Group,said, “Starbucks is more than a destination for premium coffee and we share the same vision to pioneer a new coffee culture and lifestyle through innovation and technology. Alibaba is thrilled to expand our existing partnership with Starbucks by leveraging our cutting-edge New Retail infrastructure and digital power to enable an unprecedented experience for consumers. This partnership is again a testament to the success of our New Retail strategy.” The strategic partnership is part of Alibaba’s broader New Retail push, which aims to transform how commerce is conducted by merging online and offline experiences. New Retail was introduced by Alibaba in 2016 and has since become a hallmark strategy of the retail industry. Creating an Unparalleled Order and Delivery Experience Powered by the Alibaba Ecosystem Best-in-class coffee delivery service through Ele.me Working with Ele.me, China’s leading on-demand food delivery platform with 3 million registered delivery riders, Starbucks will pilot delivery this September in 150 stores located in key trade zones in Beijing and Shanghai with plans to accelerate and expand its delivery program to more than 2,000 Starbucks stores across 30 cities by the end of calendar year 2018. Both Starbucks and Ele.me collaborated to develop a unique, customized delivery infrastructure that has been meticulously determined each step along the way, including dedicated Ele.me delivery riders, precise delivery time, and custom carriers. In addition, Starbucks will partner with Hema supermarkets to be the first retail brand to establish dedicated “Starbuck Delivery Kitchens” within their locations. The “Starbucks Delivery Kitchens” will utilize Hema’s distinct fulfillment and delivery capabilities to complement the delivery of handcrafted Starbucks coffee and tea beverages offered through existing Starbucks stores. Starbucks will also leverage Hema’s highly effective consumer insights and unique fulfillment expertise to further penetrate and better serve the needs of individuals and families in communities across China. This intentional strategy will inform the future network planning for new Starbucks stores, combined with “Starbucks Delivery Kitchen” locations, to further expand the scale and reach of Starbucks delivery services, while enabling our partners (employees) to continue to elevate the third-place experience for the customer. Starbucks will open “Starbucks Delivery Kitchens” in selected Hema supermarkets in Shanghai and Hangzhou as soon as September 2018, with plans to expand its presence to other cities over time. “Our Chinese customers have a high expectation of their Starbucks Experience and we are proud to introduce a premium delivery experience that reflects the same service and quality they’ve come to love and expect from us in our stores – we will never compromise,” said Belinda Wong, chief executive officer, Starbucks China. “More significantly, through our partnership with Alibaba, we are breaking the physical and virtual barriers between the home, office, in-store and digital space, making China the first Starbucks market to deliver a seamless Starbucks Experience across all facets of our customers’ lives and further reflecting the uniqueness and strategic importance of the market.” A key strategic initiative under the partnership is the development of a pioneering, first-of-its-kind virtual Starbucks store in China. This digital partnership will see Alibaba develop a centralized online management hub, with the unique capabilities to integrate and deliver a consistent Starbucks Experience across multiple digital platforms. This innovation will transcend the traditional limitations of a single-app visit by providing the consumer an elevated, and even more personalized Starbucks digital experience across the Starbucks app and Alibaba’s customer-facing mobile apps, including Taobao, Alipay, Tmall and Koubei. This latest innovation will revolutionize the traditional offline-to-online model by effectively extending the reach of the Starbucks Experience into the everyday lifestyle ritual of the Chinese consumer, regardless of time or place. Whether it is at home or in the office, within a Starbucks store or online, Starbucks customers will be able to access and enjoy a one-stop Starbucks Experience when purchasing merchandise online, buying a Starbucks handcrafted beverage to be delivered to a friend or sending a Starbucks gift of love on the “Say it with Starbucks” social gifting platform. Starbucks will progressively integrate its Starbucks Rewards (SR) membership platform onto the centralized system to leverage its consumer insights to deliver a truly personalized experience to its customers, while establishing a strong foundation for the future development of Starbucks digital experiences in China.
2018-01-11China with its large population has long become a very attractive market for foreign retailers – although it has of course specific requirements. How the German retailer for baby-products “windeln.de” (in English: dipers.de) utilizes E-Commerce as a gateway to China, explains CEO Konstantin Urban. *When did you start to sell your products on the Chinese market and what was the initial reason for it? Already in early windeln.de-years in 2011, we noticed a high demand from Chinese customers on our German website www.windeln.de and gradually professionalized the business with Chinese customers. Over the years, we developed a deep knowledge of the Chinese market. *Are you selling on market places or do you use your own platforms? What are the benefits of your preferred system? We sell on our own Chinese online shop www.windeln.com.cn and on Tmall Global https://windelnde.tmall.hk/ (launch of Tmall Global Flagship store in July 2016). Tmall Global is one of the largest cross-border e-commerce platforms in China. Alibaba’s digital marketplace gives access to more than 400 Million Chinese customers. *What challenges are you confronted with? It is very important to understand the market well: is there potential for a particular product? How well-known are the products already, for example are they already being sold through resellers on platforms like Taobao or JD.com? Chinese consumer expect a fast and competent customer service in Chinese, which we had to set up. We have an office in Shanghai with Chinese employees who closely monitor developments in the Chinese market so we can stay ahead of the developments. In addition, we have a large team of Chinese employees in Munich to optimally serve our Chinese customers. *What are the main differences between the German market/customers and the Chinese? On Chinese platforms, there are numerous promotion days (e.g. 11.11.), which strongly drives the business. Also, trust is a very important factor in the Chinese market. We address this by guaranteeing the authenticity of the products, maintaining good relationships with manufacturers and providing excellent customer service. In China, well-known foreign quality brands are of high interest, especially in the health and beauty sector.