Exhibitor News
METTLER TOLEDO Services: increased uptime thanks to a finely meshed service network and expertise
2015-05-08
Regular maintenance and reliable service ensure the maximum uptime of retail weighing technology in the long term. In that context, METTLER TOLEDO is presenting its comprehensive service offering for China at C-star 2015 in Shanghai (13-15 May 2015, Stand N1B03, German Pavilion). A finely meshed nationwide service network, certified technicians and the use of original spare parts guarantee the high performance and long useful life of all its weighing systems.
METTLER TOLEDO’s services are aimed at maximizing the operational uptime of its weighing technology throughout the entire product lifecycle. Every time a scale suffers a technical problem, it disrupts sales processes leading to a tangible loss of revenue. The short reaction times of METTLER TOLEDO Services combined with regular maintenance activities protect retailers against unplanned downtime.
Specialty chain stores and grocery retailers in China can depend on METTLER TOLEDO as a competent service partner.
More than 300 service partners in China
METTLER TOLEDO has a finely meshed service network in China comprising more than 300 sales and service partners. Certified service engineers are on hand throughout the country to carry out repairs and scheduled maintenance on site, quickly and efficiently. Their activities include the replacement of parts such as thermal print heads as well as installation and calibration tasks.
Certified quality of service
All service engineers have been trained by METTLER TOLEDO and are skilled and experienced in working with weighing technology. Moreover, METTLER TOLEDO uses only new and original parts in maintenance and repairs. Grocery retailers and food chains can therefore rest assured that they will not be provided with counterfeit or old components which, in extreme cases, can damage their equipment. Hence, customers benefit from guaranteed compatibility of all replacement parts and long-term operational uptime of their weighing technology. All the services offered by METTLER TOLEDO in China comply with the company’s global service standard which is based on four core service values: uptime, performance, compliance and expertise.
Central hotline for on-site support
METTLER TOLEDO customers have round-the-clock access to the service center by calling the nationwide hotline: 4008-878-788. Employees at the METTLER TOLEDO Customer Contact Center immediately concern themselves with the problem and dispatch a local service engineer to the customer’s premises if necessary. The technicians are able to resolve most situations directly on site. This ensures that the scales are up and running again as quickly as possible so that sales can continue with a minimum of delay.
Performance contractually assured
METTLER TOLEDO offers grocery chains and specialty chain stores tailor-made service contracts which guarantee unlimited access to maintenance, repairs and other services. The company helps customers choose the most suitable service contract including relevant supplementary services. Examples of such services include employee training, enterprise-wide software upgrades and service level agreements on reaction times for repair. If desired, METTLER TOLEDO can also support customers with respect to compliance issues and certifications from the local metrology bureau. Hence, grocery retailers receive a package of services in line with their individual needs and can depend on the same high standard of service across all their stores.
METTLER TOLEDO is a leading international manufacturer of precision measuring instruments. The company is the world’s largest manufacturer and supplier of weighing systems for laboratories, industry and food retail.
METTLER TOLEDO is one of the three leading suppliers of various complementary measuring technologies and a leading supplier of automated pharmaceutical research and ingredient development systems. Moreover, the company is the world’s biggest manufacturer and supplier of metal recognition systems for the production and packaging industry.
